Do you accept co-signers/guarantors for rental applicants?
Yes, SG Real Estate accepts guarantors. If you are using a co-signer/guarantor, we will look at their income and credit in addition to the primary applicant’s. Please note, however, that the availability of a qualified guarantor does not ensure that an applicant will necessarily be approved for the apartment.

I am an international citizen and do not have any credit/social security #, what do I do?
SG Real Estate welcomes International individuals and those who have not established a credit score nor have a social security number. However, we do still need to see evidence that the individual(s) are able to manage the rent liability. The best way to do that, in lieu of credit score, are with employment verification, bank statements showing satisfactory liquid assets, and/or a co-signer/guarantor.

I am applying with roommates. Do we all have to fill out an application?
Yes. Each potential tenant/occupant that is 18 years or older and will be residing in the apartment must fill out an application.

Is there an additional fee for extra tenants living in the unit?
No. SG Real Estate does not charge additional fees for additional tenants. The price listed on our website is the market price. However, there is a limit to how many individuals can reside in an apartment. Our general policy is: quantity of bedrooms plus two (for example, maximum occupancy for a studio would be 2 persons and maximum occupancy for a 1BR would be 3 persons). Please note that this is our general policy but some units will vary based on individual property owner specifications.

What utilities do I have to cover and how do I turn them on?
You are responsible for the utilities that are specified in your lease in the section(s) that cover utilities. Utility responsibilities can vary depending on the building (for example, sometimes you will only have to sign up for electricity, and at others you will need to sign up for electricity, gas, and water). Please refer to your lease and be sure to set up the required utilities before your lease start date, in order to ensure that you don’t lose service and everything is turned on and functional on the day you move in.

I just got a job and don’t have any pay stubs to show income verification in my application. What can I do?
Please submit your offer letter in lieu of a pay stub. The letter must be on the company’s letterhead, have your hourly or salary amount, and a clear start date. The letter must be written by your supervisor or HR department and contain their contact information, so that we can verify the information with them. Additionally, we require your two most recent bank statements.

My credit score is below 650, is that a problem if my co-signer/guarantor is going to pay the rent anyway?
SG Real Estate requires a credit score of 650 or higher. Each applicant must meet the credit requirement regardless of who will be paying the rent.

What are your general application requirements?
We have a minimum credit score of 650, which needs to be met by all prospective residents and co-signers/guarantors. In addition, we require that the combined income of the residents is equal to at least three times the monthly rent (in the event that a co-signer/guarantor is being used to meet this requirement, their income must also take into account their own housing and other costs, and be sufficient to cover the additional rent payment for the guaranteed party, which is subject to SG Real Estate’s discretion). Lastly, we require that applicants have reasonably positive references from prior landlords and/or property management companies and have never been evicted from a prior residence. Please note that, because of the competition for rental housing, it is possible to meet all of the aforementioned criteria and still not be offered the apartment that you applied for.

How do I schedule to tour an apartment? Do you schedule individual showings?
The majority of our available rentals are viewable via open houses which are scheduled periodically throughout the week. Please look at the individual listing on our website that you are interested in for open house times or other instructions.

Does the co-signer/guarantor also have to pay for the application fee?
Yes, the cosigner/guarantor must fill out an application and pay the application fee. Please invite them to visit our website where they will see an application labeled ‘Guarantor’.

Do you conduct tours using Skype, Facetime, or other similar methods?
Not at this time. However, we encourage you to enlist a friend or family member to visit an open house on your behalf where they can take pictures and video. Some of our properties will feature a video tour; if so, these will be viewable from the listing page.

How can I add a roommate to my lease?
Please have the potential roommate/tenant visit our website and fill out an application. The application can be found under the ‘Residential’ tab and at the bottom of the page you will see an application with our logo on it labeled “Adding Roommates.” Be sure that they note in the application which apartment they wish to be added to and the names of the roommates they wish to join.

When is rent due?
Rent is due on the first of each month. You can access your account and pay your rent online, or deliver it to our office. If the office is closed, you may leave your rent payment in the mail slot to the left of the front door. If your rent is past due, a late fee will be assessed to your account.

What forms of payment are accepted for rent?
Personal checks, cashier’s checks, or money orders will be accepted. We will not accept cash or third party checks. To pay by credit card please visit our online tenant portal which can be found on our homepage. Payments must be made by an individual on the Lease Agreement.

How do I set up my utilities?
Please contact the leasing department or reference your lease to find out which utilities you must set up on your own. Some contact information for various utility services are listed below.

ELECTRICITY
PG&E…1-800-743-5000

WATER/SEWER
East Bay MUD-All of Alameda County (East Bay tenants)
(415) 551-3000
www.ebmud.com

San Francisco Public Water Utilities Commission (San Francisco tenants)
(415) 551-3000
www.sfwater.org

TRASH
City of Berkeley Refuse (Berkeley)
www.ci.berkeley.ca.us
(510) 981-7270

Waste Management (Oakland)
www.wm.com/myaccount

Recology Sunset Scavenger (San Francisco)
(415) 330-1300

INTERNET/TELEPHONE
Comcast…1-800-266-2278
AT&T… 1-888-944-0447

What is the security deposit? How much is it?
The security deposit is equal to one month’s rent. This deposit indicates good faith that you will abide by all covenants of the Rental Agreement. If you do not fulfill your obligations, the deposit may be used to reimburse the Owner for any losses suffered.

I’m locked out and/or lost my keys. What do I do?
We suggest making a copy of your key on the day you move in. During office hours we are happy to provide keys to tenants who have been locked out when we have copies available, provided that they are returned the same-day. Unfortunately, we cannot assist with lockouts outside of normal business hours. For immediate access, you will need to contact a locksmith. Owner is not responsible for lost or replacement keys nor any inconveniences caused by a lock out. Landlord has no obligation to maintain a duplicate set of keys for Tenants use in the event of loss of lockout.

If an emergency situation arises during non-business hours, what do I do?
If the situation presents an immediate safety risk, please call 911 or your local emergency services. If you would prefer to contact us, call our 24/7 URGENT MAINTENANCE HOTLINE at (510) 414-2101. Please leave a detailed message including your name, phone number, address, and description of the maintenance situation.

I want to move out. What is the procedure?
Please email the leasing department at least 30 days in advance of your lease expiration date to inform them that you would like to move out. Provide keys to the leasing department and make sure your apartment is in the same condition it was on the day you took occupancy.

Where can I receive additional information on renter’s rights/responsibilities that might pertain to my lease?
Please see the following links for information that might pertain to your tenancy:
California Tenant’s Guide
Oakland Rent Board
Berkeley Rent Board
San Francisco Rent Board